Terms of Service

Fresh Heights Ltd

Effective Date: 23 September 2023
Last Updated: 10 May 2026

These Terms of Service (“Terms”) govern your use of the Fresh Heights Ltd website located at freshheights.co.uk (“Website”) and any products, services, memberships, bookings or purchases made through it.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use this Website.

1. About Us

Fresh Heights Ltd
Grosvenor House
3 Chapel Street
Congleton
Cheshire
CW12 4AB

Email: info@freshheights.co.uk
Telephone: (+44) 01260 711 036
Website: freshheights.co.uk

2. Changes to These Terms

We reserve the right to update or amend these Terms at any time.

Any changes will take effect immediately upon publication on this page. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

3. Eligibility

By using this Website, you confirm that:

  • you are at least 18 years old, or have permission from a parent or legal guardian;

  • you have the legal capacity to enter into binding agreements;

  • and all information you provide is accurate and complete.

4. Use of the Website

You agree to use this Website lawfully and responsibly.

You must not:

  • use the Website for unlawful, fraudulent or harmful purposes;

  • interfere with the operation or security of the Website;

  • attempt to gain unauthorised access to systems or data;

  • upload malicious software or harmful code;

  • misuse contact forms or communication systems;

  • collect or misuse personal information belonging to other users.

We reserve the right to restrict or terminate access to users who breach these Terms.

5. Products, Services and Bookings

We make reasonable efforts to ensure all descriptions, pricing and availability information on the Website are accurate.

However:

  • products and services are subject to availability;

  • prices may change without notice;

  • we reserve the right to refuse or cancel orders where necessary.

Where bookings or appointments are offered, additional booking terms or cancellation policies may apply.

6. Payments

Payments made through the Website may be processed by secure third-party payment providers including Stripe or PayPal.

By submitting payment information, you confirm that:

  • you are authorised to use the payment method provided;

  • the information supplied is accurate and complete.

We do not store full payment card information on our own systems.

7. Customer Accounts

Some features of the Website may require you to create an account.

You are responsible for:

  • maintaining the confidentiality of your login details;

  • all activity carried out under your account;

  • ensuring your account information remains accurate.

We are not responsible for losses resulting from unauthorised access caused by your failure to protect account credentials.

8. Intellectual Property

All content on this Website, including:

  • text,

  • graphics,

  • branding,

  • logos,

  • images,

  • videos,

  • downloads,

  • and design elements,

is owned by or licensed to Fresh Heights Ltd and protected by intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit any content without prior written permission.

9. Third-Party Services and Links

This Website may contain links to third-party websites or services.

We are not responsible for:

  • the content,

  • availability,

  • privacy practices,

  • or reliability

of third-party websites or services.

Accessing third-party websites is done at your own risk.

10. Website Availability

We aim to keep the Website available and functioning properly at all times. However, we do not guarantee uninterrupted or error-free access.

We may suspend, withdraw or restrict parts of the Website for maintenance, operational or security reasons without notice.

11. Disclaimer

The Website and all content, products and services are provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, Fresh Heights Ltd makes no warranties or representations regarding:

  • the accuracy or completeness of Website content;

  • uninterrupted availability;

  • fitness for a particular purpose;

  • compatibility with your devices or systems.

Nothing in these Terms excludes liability where it would be unlawful to do so.

12. Limitation of Liability

To the fullest extent permitted by law, Fresh Heights Ltd shall not be liable for:

  • indirect or consequential losses;

  • loss of profits, revenue, business or data;

  • interruptions arising from Website use;

  • losses caused by third-party providers or services.

Our total liability relating to any product or service purchased through the Website shall not exceed the amount paid by you for that product or service.

Nothing in these Terms excludes liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • or any liability which cannot legally be excluded.

13. Indemnity

You agree to indemnify and hold harmless Fresh Heights Ltd, its directors, employees and affiliates against claims, damages, liabilities and expenses arising from:

  • your misuse of the Website;

  • your breach of these Terms;

  • or your violation of applicable laws or third-party rights.

14. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and process personal data.

By using the Website, you acknowledge that you have read our Privacy Policy.

15. Termination

We reserve the right to suspend or terminate access to the Website without notice where we reasonably believe:

  • these Terms have been breached;

  • unlawful activity has occurred;

  • or Website security or integrity is at risk.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Information

If you have any questions about these Terms, please contact:

Fresh Heights Ltd
Grosvenor House
3 Chapel Street
Congleton
Cheshire
CW12 4AB

Email: info@freshheights.co.uk
Telephone: (+44) 01260 711 036